Job Vacancy: Account Manager - Events

The Company

Founded in 2001 and based in Hammersmith, Outsourced Events Ltd is a multi-award winning end-to-end event management provider. Specialising within the IT and professional services industries, as well as the Association and not-for-profit sectors. The team work globally and travel across over 20 countries, for more than 50 clients and run upwards of 250 events a year. Our projects focus on conferences, exhibitions and roadshows targeting decision makers within large organisations or membership bodies. Our goal is to integrate so seamlessly with the client's own business needs and processes that we become an extension of their team.

The Team

Playing an important project role in an organisation, which is growing and expanding. You will join a  growing team of 39, all of whom have a wealth of experience and knowledge in event management. The team takes great pride in delivering the highest quality of service to all clients and these relationships are absolutely key to the ongoing growth of Outsourced Events. There is a great atmosphere of collaboration, respect, trust and integrity amongst our team.

The Role

Key responsibilities:
Primarily focusing on one of our major client accounts, you will be the main point of contact working with the key stakeholders in their organisation becoming an extension of their team. This role is supported by a small internal team within Outsourced Events to action the deliverables. The requests are varied, with tasks ranging from organising a small shipment, to managing their presence at a tradeshow or managing the logistics on a conference. There will be opportunities for you to line manage Event Executives as part of this role, once you are embedded in the Outsourced Events’ team. 

Alongside this you will be one of the key Event Project Managers for their flagship client event series with runs across EMEAL. The split of time will vary according to demand, but you should anticipate 40% of time working on account management and 60% working on event project management. 

Account Management: 
• Build and maintain a strong relationship with the key stakeholders
• Overseeing the project team to ensure that work is delivered on time and to the correct standard
• Managing the client in accordance with the service level agreement agreed in the SoW
• Managing the event and project budgets ensuring that records are kept up to date and are reconciled in real time
• Ensuring that all revenue is captured; ensuring that SoWs and quotations are raised accurately and in a timely manner
• Leading the team in a variety of tasks including venue finding, booking private dining, merchandise sourcing and shipping and supplier management 
• Identify growth opportunities and work with the Account Director to convert these 

Event Management:
• Acting as project lead, planning, managing and delivering events to the highest standard from start to finish. Meeting client objectives of quality and cost effectiveness, in accordance with the agreement and resourcing levels agreed in the SoW
• Communicating deadlines effectively with the client and ensuring that information is delivered within the timescales required
• Producing detailed project plans with a clear understanding of the order of priorities
• Travelling to events globally; managing onsite elements and leading the onsite team to deliver a superior experience for all attendees
• Providing leadership, motivation, direction and support to any direct reports and the wider project team of Event Executives and Senior Event Executives
• Working with the OE Finance Team on budget management and associated reporting, ensuring accurate financial record keeping
• Managing external stakeholders, including venue and all suppliers
• Post event reporting and delivery

Key qualities required:
• Ideally you will have 5+ years' experience managing corporate events and tradeshows within an agency or venue environment. Knowledge of the technology sector would be beneficial but not essential
• Experience of building and developing client relationships
• Great knowledge of a project lifecycle, from budget skills through to production and delivery 
• Excellent attention to detail, taking pride and care in the quality of work being produced and a willingness to work together as a team to get things done
• Ability to work under pressure and meet the needs of the client when deadlines are tight
• Excellent verbal, written and interpersonal skills 
• Excellent planning, organisational and negotiation skills 
• The ability to multitask, manage projects effectively and manage the expectations of others both internally and externally 
• Excellent knowledge of Microsoft suite
• Experience of line management or the potential to grow into an effective line manager with appropriate learning & development support

Outsourced Events’ Benefits

• Office based role with the opportunity to work from home, as required
• Team activities including residential 2-day company meet up, summer BBQ, monthly all-team meet-ups, organised social activities
• Working with our Head of Learning & Development to enhance your skills and find opportunities for career progression and promotion
• 25 days annual leave including three days for the week-long office closure at Christmas
• Birthday day off
• Pension and bonus scheme
• Complimentary access to office gym
• Enhanced maternity / paternity packages available

Rate

£40-45k including London weighting plus commission, dependent upon experience

How To Apply

Please complete the form below, alternatively email your CV alongside a cover email outlining why you think you would be the perfect fit for our team to joinus@outsourcedevents.com with “Account Manager” in the subject line, or complete this form. 

Please note, due to the high number of applications we receive we may not be able to respond to every candidate.